TERMS OF PURCHASE

1. Scope

These Terms of Purchase ("Terms") govern the purchase of appliance replacement parts, accessories, consumables, and related products ("Products") offered through the LG Appliance Parts Store ("Store").

These Terms form a legally binding agreement between you ("Customer," "you," or "your") and LG Electronics U.S.A., Inc. ("LG," "we," "our," or "us").

By (a) accepting these Terms using a mechanism made available on the Store or (b) placing an order through the Store, you acknowledge that you have read, understood, and agree to be bound by these Terms.

These Terms constitute "Additional Terms" as that term is defined in the Store's Terms of Use and, therefore, form part of the Terms of Use. As such, your purchase of Products through the Store is subject to both these Terms and the Terms of Use. Please read both documents carefully before placing an order for a Product. Among other provisions that affect your legal rights, the Terms of Use include an arbitration requirement and class action waiver that requires you and LG to arbitrate disputes related to the Store and Products on a binding individual basis.

2. Products Offered

The Store offers various genuine LG Products including, but not limited to:

• Appliance Replacement Parts
• Water Filters
• Air Filters
• Refrigerator Components
• Dishwasher Components
• Laundry Appliance Parts
• Range & Oven Parts
• Microwave Parts
• Air Conditioner Parts
• Vacuum Accessories
• Installation Kits
• Maintenance Accessories

Product offerings may change without notice.

LG reserves the right to discontinue any Product at any time.

3. Product Compatibility

Customers are responsible for verifying Product compatibility before completing a purchase.

Compatibility should be confirmed using:

• Appliance Model Number
• Serial Number (where applicable)
• Product Revision
• Engineering Change Number

LG's online compatibility tools are provided solely for customer convenience.

Compatibility results are informational only, do not constitute a guarantee or warranty of fitness, and should be independently verified by the Customer.

LG shall not be responsible for purchases made using incorrect appliance information supplied by the Customer.

4. Genuine Replacement Parts

Unless otherwise identified, Products sold through the Store are genuine LG replacement parts.

Certain discontinued Products may be replaced with manufacturer-authorized superseding parts.

A superseding part may:

• differ cosmetically;
• contain engineering improvements;
• replace multiple discontinued parts;
• perform substantially the same intended function.

Customers acknowledge that receipt of an authorized superseding part satisfies LG's fulfillment obligations.

5. Product Information

LG strives to ensure that Product descriptions, photographs, compatibility information, diagrams, specifications, pricing, inventory status, availability and other information and images (collectively, "Product Information") are accurate.

However:

• photographs are illustrative only;
• exploded-view diagrams are reference tools;
• colors may vary depending on your device; and
• specifications may change without notice.

LG does not guarantee that every description is error-free.

Product Information is provided for general informational purposes only. LG does not warrant the accuracy, completeness, reliability, or current status of any Product Information and reserves the right to correct errors, inaccuracies, or omissions at any time without notice.

6. Product Availability

All Products are subject to availability.

Inventory displayed on the Store is approximate and may change without notice.

LG reserves the right to:

• limit quantities;
• allocate inventory;
• cancel unavailable items;
• substitute authorized replacement parts where appropriate.

No Product shall be deemed reserved until shipment confirmation has been issued.

7. Pricing

Product prices displayed on the Store are presented in USD and are subject to change without prior notice.

Despite our efforts to ensure pricing accuracy, errors may occur.

LG reserves the right to:

• correct pricing errors;
• refuse orders;
• cancel accepted orders containing obvious pricing errors;
• issue refunds when necessary.

Typographical errors shall not obligate LG to honor incorrect pricing.

8. Taxes

Applicable sales tax will be calculated according to the shipping destination and applicable law.

Customers remain responsible for any:

• customs duties;
• import taxes;
• governmental assessments;
• brokerage fees;
• applicable to international shipments.

9. Payment Authorization

LG accepts payment methods designated during checkout.

By placing an order, you represent and warrant that:

• you are authorized to use the selected payment method;
• all billing information provided is accurate; and
• sufficient funds or available credit exist to complete the transaction. Additionally, by placing an order, you authorize LG to:
  • verify payment information;
  • obtain payment authorization;
  • charge the applicable purchase amount;
  • perform fraud screening.

Orders may be delayed pending payment verification.

Payment authorization does not constitute acceptance of an order.

Your payment method may be authorized before shipment. Charges generally occur when your order is prepared for fulfillment, although certain payment providers may temporarily place authorization holds.

10. Order Acceptance

Your submission of an order constitutes an offer to purchase the applicable Products.

LG reserves the right to accept or reject any order.

An order is deemed accepted only when:

• payment verification has been completed;
• inventory has been confirmed;
• fraud review has been completed;
• shipment has been initiated.

LG may decline or cancel an order at any time (including after acceptance) without liability (other than issuing a refund, where applicable), subject to applicable law.

LG may cancel an order after acceptance in the event of pricing errors, inventory unavailability, suspected fraud, legal compliance concerns, or other circumstances beyond LG's reasonable control.

11. Backorders

If an ordered Product is temporarily unavailable, LG may place the item on backorder.

When practical, LG may:

• notify the Customer of estimated availability;
• partially ship available items;
• allow cancellation before shipment of the backordered item.

Estimated availability dates are informational only and may change without notice based on manufacturer production schedules, transportation delays, customs processing, or other circumstances beyond LG's control.

12. Order Cancellation

Customers may request cancellation before warehouse fulfillment begins.

Once an order has entered picking, packing, or shipment preparation, cancellation may no longer be possible.

LG may cancel an order for reasons including:

• inventory shortages;
• pricing errors;
• suspected fraud;
• export restrictions;
• payment authorization failure;
• inaccurate Customer information;
• suspected resale abuse.

If LG cancels an order after payment has been collected, the amount paid will be refunded using the original payment method.

13. Fraud Prevention

To protect Customers and maintain the integrity of the Store, LG reserves the right to implement fraud detection and transaction screening procedures.

LG may require additional verification including:

• billing confirmation;
• identity verification;
• address validation;
• payment verification.

Orders suspected of involving fraud, unauthorized payment methods, resale abuse, or other unlawful activity may be delayed, cancelled, or referred to appropriate authorities.

Customers acknowledge that these measures are intended to protect both the Customer and LG from fraudulent transactions.

14. Shipping and Delivery

LG will make commercially reasonable efforts to process and ship accepted orders in a timely manner. Available shipping methods, estimated delivery dates, shipping fees, and any applicable shipping restrictions will be presented during checkout.

Estimated shipping and delivery dates are provided for informational purposes only and are not guaranteed.

Delivery times may be affected by factors outside LG's reasonable control, including but not limited to:

• weather conditions;
• carrier service interruptions;
• customs inspections;
• labor disputes;
• public emergencies;
• natural disasters;
• supply chain disruptions; or
• governmental actions.

LG shall not be liable for delays caused by shipping carriers or events beyond its reasonable control. LG shall not be liable for any damages, losses, costs, or expenses arising from delayed delivery, including lost profits, loss of use, or business interruption.

15. Shipping Address

Customers are solely responsible for providing an accurate and complete shipping address.

LG is not responsible for:

• incorrect addresses;
• undeliverable shipments;
• delivery delays resulting from incomplete information;
• packages delivered according to the address provided by the Customer.

If an order is returned because of an incorrect address or refusal of delivery, additional shipping charges may apply before reshipment.

Address changes cannot be guaranteed once an order enters fulfillment.

16. Partial Shipments

LG may fulfill an order through multiple shipments when necessary.

Reasons for partial shipment include:

• products located in different warehouses;
• inventory availability;
• manufacturer supply schedules;
• oversized items;
• hazardous material shipping requirements.

Unless otherwise stated during checkout, Customers will not incur additional shipping charges solely because LG elects to split an order into multiple shipments.

17. Risk of Loss

Risk of loss and responsibility for purchased Products transfers to the Customer upon delivery of the shipment to the carrier, unless otherwise required by applicable law.

Customers are encouraged to inspect shipments immediately upon receipt.

Claims involving damaged shipments should be reported promptly to both the shipping carrier and LG Customer Support.

18. Title to Products

Title to Products transfers to the Customer only after:

• full payment has been received; and
• the Products have been shipped.

Nothing contained in these Terms limits any rights required by applicable consumer protection laws.

19. Inspection Upon Delivery

Customers should inspect all Products immediately after delivery.

Customers should verify:

• correct part number;
• quantity ordered;
• visible shipping damage;
• missing components.

Any shipping damage or discrepancies must be reported within seven (7) calendar days following delivery.

Failure to inspect a shipment immediately does not waive any non-waivable legal rights but may affect carrier claim procedures.

20. Returns

Eligible Products may be returned in accordance with the Store's Return Policy, which is hereby incorporated by reference into these Terms.

Unless otherwise specified:

Returned Products must:

• be unused;
• remain uninstalled;
• include original packaging;
• include all accessories;
• include proof of purchase.

LG reserves the right to inspect returned Products before issuing refunds.

Products that have been installed, altered, damaged through misuse, or otherwise rendered unsuitable for resale may not qualify for return.

21. Non-Returnable Products

The following Products generally are not eligible for return unless required by applicable law:

• Special Order Parts;
• Custom Manufactured Products;
• Electrical Parts that have been installed;
• Software or Digital Products;
• Final Sale items;
• Products damaged by improper installation;
• Products modified after delivery.

Applicable consumer rights remain unaffected.

22. Refunds

Approved refunds will generally be issued to the original payment method.

Refund timing depends upon:

• banking institutions;
• credit card issuers;
• payment processors;
• financial institutions.

Shipping charges, expedited delivery fees, installation charges, and other service-related fees may not be refundable unless expressly stated or required by law.

LG may deduct restocking fees, as disclosed on the Store at the time of purchase, where permitted by applicable law. Restocking fees shall not exceed [INSERT] percent of the Product purchase price unless otherwise disclosed.

23. Defective Products

If a Product is believed to be defective upon receipt, Customers should contact LG Customer Support before installation.

LG may request:

• photographs;
• serial numbers;
• part numbers;
• proof of purchase;
• return inspection.

LG reserves the right to inspect allegedly defective Products before determining eligibility for replacement or refund. LG may require the Product to be returned at Customer's expense or pursuant to LG-issued return instructions before determining eligibility.

Normal wear, improper installation, misuse, abuse, accidental damage, unauthorized modification, or use inconsistent with manufacturer instructions does not constitute a manufacturing defect.

24. Product Warranties

Warranty coverage for genuine LG replacement parts is governed exclusively by the written limited warranty accompanying the applicable Product, if any.

If a warranty applies to a Product, the terms and conditions of the warranty (the "Warranty Terms") will be presented or accessible on the portion of the Store where the Product is offered for sale and/or within the Product packaging or materials. Please carefully review any Warranty Terms applicable to our Products.

For clarity, we do not represent that any of our Products will necessarily be sold with a warranty. You understand and agree that, unless we expressly state in writing that a warranty applies, then, to the extent permitted by applicable law, SUCH Products are provided "AS IS" and "AS AVAILABLE" and without any representation, warranty, or guarantee of any kind, either express or implied, including all implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, to the greatest extent permitted by applicable law.

If a Product is sold with a warranty, warranty coverage may be void if Products are:

• improperly installed;
• altered;
• repaired by unauthorized persons;
• used outside intended applications; or
• subjected to abuse or misuse, in all cases as set forth in the applicable Warranty Terms.

25. Installation Responsibility

Customers acknowledge that many appliance repairs require technical knowledge, specialized tools, and compliance with applicable electrical, plumbing, refrigeration, or gas safety standards.

LG strongly recommends that repairs involving:

• gas appliances;
• refrigeration systems;
• sealed systems;
• high-voltage electrical components;
• electrical systems;
• refrigerants;
• water connections;
• complex appliance disassembly;

be performed by qualified service technicians.

Improper installation may result in:

• property damage;
• appliance malfunction;
• water damage;
• fire;
• electrical shock;
• personal injury; or
• death.

Customers assume all risks associated with self-installation.

LG shall not be responsible for injury, property damage, appliance failure, or other losses of any kind arising from improper installation or repair, unauthorized repairs, or failure to follow applicable installation instructions.

26. Safety Requirements

Before installing, removing, inspecting, or servicing any appliance part, Customers should:

• disconnect electrical power;
• shut off gas supplies where applicable;
• turn off water supplies;
• allow heated components to cool;
• use appropriate personal protective equipment;
• follow all manufacturer safety instructions.

Customers should never attempt repairs beyond their skill level.

Failure to observe proper safety precautions may result in serious injury or death.

27. Limitation of Remedies

To the fullest extent permitted by applicable law, the remedies expressly provided under these Terms and the Terms of Use are the Customer's exclusive remedies for any claim arising out of or relating to the purchase of Products.

If LG determines that a Product qualifies for warranty coverage or another approved remedy, LG may, at its sole discretion:

• repair the Product;
• replace the Product with the same or a substantially equivalent Product;
• provide a refund of the purchase price paid for the Product; or
• provide another remedy required by applicable law.

No employee, dealer, distributor, service provider, or representative of LG is authorized to modify these remedies unless expressly approved in writing by LG.

28. Product Recalls and Safety Notices

LG may issue safety notices, field actions, or product recalls where required by law or where LG determines that such action is appropriate.

Customers are encouraged to:

• register eligible products where registration is available;
• maintain accurate contact information;
• follow all recall instructions issued by LG or applicable governmental authorities.

Customers should immediately discontinue use of any Product subject to a safety recall until instructed otherwise.